A LITTLE HELP AT THE TABLE
Player support
For gameplay, purchases, account help or player reports, contact raidsrobotics@gmail.com. Include your app version, device model and a short description. Screenshots help—leave passwords and private credentials out.
Fair play at the table
Use a respectful player name. Do not harass, impersonate, cheat, collude or exploit the game. At an online table, open chat and use the red Report player option to choose a player and reason. Tap a player’s profile to mute their preset phrases for the current table session.
For follow-up, moderation appeals or a problem you cannot report in-game, email raidsrobotics@gmail.com with the approximate time, player name and relevant details. Leave private credentials out. We review reports and may take proportionate action under the terms.
Which games work offline?
Blackjack, Texas Hold’em, European Roulette, Video Poker, Slots, Baccarat and Pai Gow Poker. Online multiplayer, ads, purchases and cloud synchronisation need a connection.
Which games have online multiplayer?
Hold’em and Blackjack are included in the multiplayer update. Install a version with multiplayer, connect to the internet and open the Online tile from the lobby. You can enter as a guest or with Google Play Games connected. Availability depends on your installed version and the release rollout.
Can I win or withdraw real money?
No. Casino Royale uses virtual chips for entertainment. There are no real-money wagers, cash prizes or cash withdrawals. The game is for adults aged 18 and over.
How do I save my progress across devices?
Connect Google Play Games using the same account and allow the initial synchronisation to finish. An available cloud save can restore progress. If the game shows a conflict, choose the complete save you want to keep. A successful backup and an internet connection are required.
How do I report or mute another player?
At an online table, open chat and choose Report player, then select the player and reason. Tap a player’s avatar to mute their preset phrases for the current table session. You can also email support about a report or appeal.
My purchase or ad reward did not appear. What should I send?
Send the approximate time, item or reward, app version and device model. For a purchase, include the store order reference if available. Do not send payment-card details. Ad rewards depend on the provider confirming completion; support can help investigate.
Where are privacy choices?
Open the game’s settings and use Privacy Choices where available. Google’s message shows the advertising and analytics choices offered in your region. Analytics permission is separate from accepting the terms.
How do I delete my account and data?
From the lobby, open the golden arrow at the top left and choose the account-deletion option. Keep the receipt and send the prepared email to support. You can also request deletion without the app using our deletion page.
Send us the details
This form creates an email draft on your device. It does not send or store a request on this website. You must send the email to contact support.