Delete account & data

If you can open the game

1. Close the game on other devices and return to the lobby.
2. Open settings with the golden arrow at the top left, then choose the account-deletion option.
3. Read the warning and confirm. This removes the selected progress and virtual items and cannot be undone.
4. Keep the request receipt. Send the prepared email to raidsrobotics@gmail.com so support can finish associated server and identifiable analytics deletion.
5. Follow any retry or support instructions shown, then close the game.

If you cannot open it or have uninstalled

Email raidsrobotics@gmail.com with the subject “Casino Royale account deletion”. Include the deletion reference if you have one. If not, tell us the player name and what non-sensitive account or device information you still have. You do not have to reinstall the game to contact support.

We will help locate the profile and ask only for proportionate verification. A display name or public player ID alone cannot prove ownership. Never send a password, private recovery credential, full payment-card details or government ID.

What is deleted

The in-game flow handles local game data on that device and this game’s accessible save in the connected Google Play Games account. If cloud cleanup fails, follow the displayed instructions and tell support.

After verification, support removes the associated online profile, wallet, transaction and synchronisation records, pending results and linked deletion/report records. Identifying references in retained records belonging to other players are removed or replaced where applicable. We also handle requests for identifiable analytics using an available analytics reference and the relevant provider process.

What may remain

A one-way security marker prevents an old save from recreating the deleted online profile. It contains no name, balance or game history and cannot sign in. Limited records may be retained when law, fraud prevention or a legitimate legal claim requires it. We explain the reason and relevant period.

Backups and exported copies are included in deletion handling or expire under the applicable backup schedule; completed deletions must be reapplied before a restored backup returns to active service. We explain outstanding cleanup when responding.

This does not delete your Google account or independently controlled store/provider records, cancel a separate subscription or remove legal purchase rights. Other devices or saves under other Google accounts may need separate cleanup.

What happens next

A reset in the app confirms only the steps the app reports as completed. Sending an email or receiving a provider request receipt does not confirm that every deletion step has finished. Support will distinguish completed work from remaining steps.

Where UK or EEA response time limits apply, we respond without undue delay and normally within one calendar month. We will explain any lawful extension, verification need or retention exception. You can reply to the same email thread for an update.

No online reference?

You can still request help. A missing online reference does not itself prove that a server profile exists or that it has been deleted. Send the available receipt and let support check the relevant records. A Google Play Games save and an online multiplayer profile are separate systems.

Prepare a deletion email

This form creates an email draft on your device. It does not send or store a request on this website. You must send the email to contact support.